Payment Policy

Please read this payment policy carefully before placing an order.

Accepted Payment Methods

You may pay for your order using the following methods, depending on the delivery country:

  • Payment by bank card (debit or credit), processed by Shopify Payments, and payment by digital wallets, for example Apple Pay, Google Pay or Shop Pay, when they are shown at checkout
  • Bank transfer to our company bank account, in RON for orders delivered in Romania and in EUR for orders delivered in the European Union
  • Cash on Delivery (COD), for orders delivered in Romania

The available payment methods are displayed at checkout and may vary depending on the destination country of the order.

Card Payments

Card payments are processed securely through Shopify Payments. We do not store or have access to your card details.

By completing a card payment, you authorize us to debit the total order amount, including applicable taxes and delivery fees.

Bank Transfer Payments

If you choose bank transfer as the payment method:

  • The order will be processed only after the full order amount is received in our RON or EUR bank account, as specified in the order confirmation email.
  • The order will not be shipped until the payment is received in full.
  • Orders paid by bank transfer must be settled within a maximum of 10 working days from the date the order is placed.
  • If the payment is not received in full within this period, the order is cancelled and the contract ends; we will let you know by email.
  • Any bank fees or transfer charges are borne by you.

Payment Disputes (Chargebacks)

If a payment is disputed, we may send the payment processor the relevant documents on the order, the payment and the delivery. If we identify objective signs of fraud or abusive use of our services, we may apply proportionate security measures, in accordance with the law. Legitimately exercising the right to dispute a payment is not, in itself, fraud and does not automatically lead to restrictions on your account.

Uncollected Orders

Parcels that are refused or not collected are handled as set out in section 6 of our Refund Policy, which distinguishes between a communicated withdrawal, non-collection without any message, a wrong address and a delivery that failed because of us or the courier.

Cash on Delivery (COD)

For orders delivered in Romania, we offer Cash on Delivery:

  • An additional COD fee may apply; if it does, it is displayed at checkout before you place your order.
  • If a cash-on-delivery order is refused or not collected without you having told us that you are withdrawing, we may, after an individual review of the documented situation, ask for advance payment (by card or bank transfer) for your future orders. This measure is applied without discrimination and does not affect your consumer rights.

Fraud Prevention and Order Validation

We may take reasonable measures to prevent fraud, including:

  • Requesting additional verification for orders that show objective signs of fraud
  • Putting the preparation of an order on hold until the verification is completed
  • Refusing to perform an order when the verification confirms the unauthorised use of a means of payment or another fraud
  • Limiting, after an individual review, certain payment methods for customers with repeated and documented incidents
  • Sharing relevant data with the payment processor or the competent authorities, where the law requires or allows it

The payment processor may automatically decline a transaction based on its own fraud prevention systems. Automated risk signals may lead to an additional check of the order, but their mere existence does not lead to the order being cancelled. Information on how we process data is in our Privacy Policy.

Order Processing and Payment Confirmation

The contract is formed when the order confirmation email is sent, as set out in section 5 of our Terms of Service. We prepare your order for shipping after:

  • the payment has been authorised, for card and digital wallet payments;
  • the funds have been received, for bank transfers;
  • the order has been placed, for cash on delivery; we may contact you by phone, WhatsApp or SMS to confirm your delivery details.

If a card payment is later cancelled or declined, or a bank transfer is not received in time, the order is not shipped and the contract ends after we inform you. Any amounts received are refunded without delay.